Group Sales ManagerSea Crest Beach HotelFalmouth, MA
A property of: Hersha Hospitality Management (HHM)
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Job Description

Group Sales Manager
Sea Crest Beach Hotel, Falmouth, MA  

Opportunity:  Group Sales Manager
The Group Sales Manager will manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.

Potential Career Path
Property Director of Sales – Area Director of Sales – Regional Director of Sales

Group Sales Manager Essential Job Functions

  • The Group Sales Manager will interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
  • Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
  • Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
  • The Group Sales Manager will coordinate various departments' participation in servicing accounts.
  • Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
  • Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Articulate and leverage the benefits of the hotel to close sales opportunities.
  • Travel locally to conduct outside calls, promote the hotel and review competition.
  • The Group Sales Manager will represent hotel at trade shows.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management

Job Requirements

Group Sales Manager Position Requirements

  • Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
  • Proven track record in sales is a must and previous hospitality sales experience preferred.
  • Brand specific experience, Sales Pro system experience & prefer Primary Market sales group sales experience.

Work Environment and Context

  • Work schedule varies and may include occasionally working on holidays and weekends.
  • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
  • Moderate travel between hotel and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It 

Job Details

Mid level

About this location

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location Type:


Customer Service
Personal Growth
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Sea Crest Beach Hotel
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Address350 Quaker Road, Falmouth, MA, 02556 View map
Property typeHotel 
room Count251-500 
location TypeResort 

People (5)

Jody BlackintonOperationsAfter many years as a General Manager, it is humbling to serve today in a regional role building our fast growing brand on the West Coast. At HHM, I believe our advantage in each market stems from consistent idea sharing and problem solving within our property teams.
Joshua GossInformation TechnologyI am humbled to be part of HHM's gifted technology team. We work tirelessly to launch and support differentiated, secure, and often proprietary solutions that give our owners and operators a competitive advantage in driving results across our portfolio.
Megan MillerSales & MarketingOur senior sales team has created a culture of ‘nothing is impossible’ which ignites throughout our teams in every hotel for every guest.
Susan MarshallTalent AcquisitionI'm privileged to have the opportunity to introduce the best and brightest talent to HHM. Connecting with industry professionals across the country and helping shape their careers provides me with immeasurable pride.
Hiram NegronOperationsI joined HHM over a decade ago as a Front Office Manager. Today, I help run our elite New York City operation for eight hotels in the market. I take special pride in making time to balance my service to our community, guests, and associates.

Culture (1)

Culture & ValuesOur five values serve as a daily compass and will continue to guide our growth into the future. People Are Our Capability: Encourage personal and professional growth. Hearts That Serve: Inspire each other and give back to our communities. Only Excellence: Pursue greatness, distinction and always seek to exceed expectations. Stay Nimble: We are quick to embrace change and innovation. Own It: Do the right thing - we keep our promises and act with integrity.
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This property is managed by
Hersha Hospitality Management (HHM)