Assistant General ManagerCourtyard by Marriott - ManhattanManhattan, KS
A property of: McNeill Hotel Company
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Job Description

Assistant General Manager
Courtyard by Marriott - Manhattan
Manhattan, KS 

The Assistant General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the direction of the General Manager. The Assistant General Manager acts as property Manager on Duty when assigned.


Assistant General Manager Responsibilities

  • The Assistant General Manager manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintains a professional and high-quality service oriented environment.
  • Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
  • The Assistant General Manager assures all social media and brand-based reviews are responded to promptly.
  • Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and insure escort to accommodations if appropriate.
  • Responsible for scheduling within labor standard guidelines.
  • Responsible for managing operating expenses and purchasing for all operations departments.
  • Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel.
  • The Assistant General Manager works closely with all departments to improve guest services and foster cross departmental communication. Monitor performance of departments by consistently completing room and public area inspections.
  • Coordinates daily activities with hotel management team.
  • Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture.
  • Works closely with all departments to insure proper key controls and safety measures are maintained at all times.
  • The Assistant General Manager adheres to bank records, account receivables/payables and other procedures to insure accurate and timely collections.
  • Responsible for comprehensive training of all operations staff.
  • Follows company policies and procedures at all times.
  • Other duties as assigned by supervisor or management.

 

Job Requirements

Assistant General Manager Qualifications

Education/Experience:
High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience. Hotel level front office experience is preferred.

 Assistant General Manager Working Conditions:

  • Will be required to work nights, weekends, and holidays
  • Will be required to work in a fast-paced environment

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Small Metro / Town

Values

Customer Service
Excellence
Leadership
Trust

Perks

401(K)
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Courtyard by Marriott - Manhattan
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AddressNorth 12th Street, Manhattan, KS, 66502 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
McNeill Hotel Company